Privacy Policy

1. About this policy

This Privacy Policy describes how Pratishthan Industries Pvt. Ltd. (operating the Ecofy brand at ecofy.io) collects, uses, and protects personal information you provide through this website and during our commercial relationship.

2. Information we collect

We collect personal information when you:

• Submit a contact form (name, company, email, phone, country, message)
• Request a sample, quote, spec sheet, or catalog download
• Subscribe to our newsletter
• Visit our website (analytics data: page views, referrer, IP-derived country, device type)

We do not collect sensitive personal data (financial, health, biometric) through this website.

3. How we use your information

• To respond to your sourcing enquiries and quote requests
• To send the catalog, spec sheets, or compliance documentation you request
• To send our monthly newsletter if you have subscribed
• To improve the website and our content based on aggregated analytics
• To comply with legal obligations (tax reporting, export documentation)

4. Lawful basis

We process personal information on the following lawful bases (where GDPR applies): consent (newsletter subscription), legitimate interest (responding to enquiries you initiate), and contractual necessity (when you become a customer).

5. Sharing

We do not sell personal information. We share data only with:

• Service providers operating our email infrastructure, CRM, and analytics (under data-processing agreements)
• Logistics partners and customs authorities when required to ship orders
• Government authorities when legally compelled

6. International transfers

As an export-focused manufacturer, we transfer data internationally. Transfers from the EU/UK use Standard Contractual Clauses (SCCs) where required. India's Digital Personal Data Protection Act 2023 governs transfers from India.

7. Retention

We retain personal information for as long as needed to fulfil the purpose for which it was collected, plus any period required by law (typically 6 years for tax records). Newsletter subscribers can unsubscribe at any time, and we delete your email from active marketing lists immediately.

8. Your rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion (subject to legal retention requirements)
• Object to processing for direct marketing
• Withdraw consent (where consent is the lawful basis)
• Data portability (where applicable)

To exercise any of these rights, email info@ecofy.io.

9. Cookies

The website uses essential cookies for navigation and analytics cookies (Google Analytics or equivalent) for measurement. Analytics cookies are anonymized and aggregated. No third-party advertising cookies are used.

10. Security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. No internet transmission is 100% secure; we encourage caution when sharing sensitive information.

11. Children

This website is not directed at children under 16 and we do not knowingly collect personal information from minors.

12. Changes

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be flagged on the homepage for at least 30 days.

13. Contact

For privacy questions, data requests, or concerns:

Pratishthan Industries Pvt. Ltd.
Plot G1/1,1/2, Paithan MIDC
Chhatrapati Sambhajinagar (Aurangabad) (Maharashtra), India – 431107
Email: info@ecofy.io